Every answer should have evidence.
Vision transforms contact centre troubleshooting from hypothesis-driven investigation into evidence-driven diagnosis — across every client org, from one workspace.
Built first for Genesys Cloud, Vision is designed to support the leading CCaaS platforms used by enterprises and Managed Service Providers worldwide.
Traditional tools provide data. Vision explains why problems occur and how to resolve them — by reasoning across platform configuration, operational behaviour, and historical context.
No API queries, no log parsing. Vision analyses platform configuration, operational behaviour, and historical context to build a complete picture of the problem.
Vision identifies probable root causes — not guesses. It correlates data across thousands of interconnected configuration objects, routing decisions, and media paths to find the answer.
Every fix is proposed with full evidence before anything changes. Scope, risk, and affected objects are visible. Autonomous resolution — with engineer approval — not autonomous chaos.
Manage all your client contact centre environments from a single interface. Switch between orgs instantly without re-authenticating.
Queue health, platform pulse, and live alerts across all client orgs — surfaced in one view so nothing slips through.
Vision builds operational knowledge of each client's environment. Knowledge that belongs to your organisation, not to individuals.
Add your engineers, set roles, and control who can configure and who can investigate. MFA enforced on Enterprise.
Every fix applied is logged with timestamp, user, affected objects, and outcome. Autonomous operations that remain transparent and accountable.
Each subscriber runs in their own isolated environment. Client data never touches another MSP's instance — by architecture, not by policy.
Support engineers should spend less time searching for answers and more time solving customer problems.
All plans include a free trial — card on file required. Upgrade, add orgs and seats, or cancel any time.
Clarivex is an enterprise software company building the next generation of AI-powered operational intelligence solutions for customer engagement platforms.
Modern CCaaS environments are increasingly complex. As organisations expand across regions, channels, and cloud platforms, support engineers are expected to diagnose and resolve issues across thousands of interconnected configuration objects, routing decisions, media paths, and operational dependencies. Traditional monitoring tools provide data, but they rarely explain why problems occur or how to resolve them.
Our flagship platform, Vision, is an AI-powered Operational Reasoning Platform™ that transforms troubleshooting from hypothesis-driven investigation into evidence-driven diagnosis. Vision analyses platform configuration, operational behaviour, and historical context to identify probable root causes, recommend remediation actions, and — where appropriate — autonomously resolve issues with engineer approval.
"A Zimbabwe contact center escalated a call quality issue they'd been chasing for two days. Their engineers suspected ISP degradation. Vision pulled the data, correlated QoS metrics against agent connection types, and traced it to Wi-Fi instability on four specific agents. Fixed in under three minutes."
— Real case, Vision pilot
Jacques has spent years working inside contact center environments — diagnosing routing failures, configuring complex IVR flows, and managing contact centre platforms on behalf of enterprise clients. Vision is the tool he wished he'd had.
Clarivex is based in South Africa and serves contact centre MSPs internationally. All Vision subscriptions are priced in USD and processed through Paddle as merchant of record.
Clarivex is building the world's first Operational Reasoning Platform for Customer Engagement Systems.
A new way of operating complex customer engagement platforms — where AI and human expertise together make every platform understandable, resilient, and self-optimizing.
Questions about Vision, a pilot request, or just want to talk contact centre AI — we'd like to hear from you.
Vision is currently in a limited pilot with select contact centre MSPs. If you manage CCaaS environments and want early access, reach out — we'd love to hear about your setup.